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Terms & Conditions

Thank you for choosing Union Mart Limited

Last modified: May 30/05/18

We’ve updated our Terms of service and Privacy policy, to reflect changes to the European data protection laws (GDPR). The updated terms will automatically come into effect for all existing users on May 25, 2018.

If you are creating a new account on the Union Mart website or purchasing an order from the Union Mart website from this point on known as UM Website, the terms below apply starting today.

You may stop using the UM website at any time. Your continued use of the UM website after reading the content of this page means that you agree to our terms of service.

This section summarizes and explains what changes were made, while also making it clearer for you what data we collect and how we use it.

These changes will not affect your experience using UM Website. You have control over the data that you share with us, you will not lose any of your existing orders / purchases and you still own your content. We’re just being clearer about how we collect data, how we use it and we provide specifications about how you can manage or remove certain information

WHAT WE COLLECT, HOW AND WHY

For every account we collect the user’s name, email address, user address, shipping address, phone number, social media, country, company, login dates, transaction details, card details, order creation date, order time, and IPs. Your password is encrypted, for data protection, so it cannot be copied or stolen. We need this information to be able to quickly and efficiently process your orders but also set up unique user experiences. In addition to be able to get in touch with you and to send you personalised messages. You can always ask us to modify your information and you can reset your password at any time.

We also receive different kinds of information through the use of cookies like where you click, what device you’re using and what pages you view. We use this data for research, which helps us identify service issues, optimize our services and create a better platform for our users.

If at any time you wish to have your personal data removed from our service, you must permanently delete your account, but remember: by deleting your account you will lose all the content created/ uploaded in your account as well as any order information. We consider your active account as a consent for us to collect, process and store your data.

For obvious reasons, we keep track of transactions. We need to know what users paid for which products so that we can deliver / track for them. We do not store any sensitive card information however we do process card information or order creation over the phone. Even if you decide to delete your account we will still need to retain transaction details for accounting and statistical purposes. Every other information that is associated directly with your account will be permanently removed.

WHAT ELSE YOU NEED TO KNOW

We never sell your data.

Processors

We share some of your data with various processors, including Google Adwords, Analytics, Worldpay, PayPal, Call logs, Linnworks and the UM website. Whenever you delete your account we will initiate a process that will remove your data from all these processors, if possible.

Disclaimer: In some cases it is physically impossible to distinctly identify specific users, when data is used collectively for research and statistical purposes.

Data portability

If, at any time, you desire to get a file containing all the data that we have collected over time in regard to your account, let us know. You will need to allow us 30 days to process and honour your request. We will compile an archive for you containing login dates, IPs, transactions list, invoices as well as account information: screenname, profile name, email, account ID, first and last name, company and address (if known).

OTHER UPDATES FOR EUROPEAN CITIZENS

Modifications in the Terms of service. Where we modify the Services or we modify these Terms, we will tell you a reasonable amount of time in advance of any modifications.

Indemnity for Non-Personal Use. The new Terms of service is more specific in regards with people who are using our service on behalf of another company.

Disputes. European Union citizens can access the online dispute resolution platform provided by the European Commission

TERMS OF SERVICE

These “Terms of Service” set forth the terms and conditions that apply to your use of Union Mart Limited By using the UM Website (other than to read this page for the first time), you agree to comply with all of the Terms of service set forth herein. The right to use UM Website is personal to you and is not transferable to any other person or entity.

BY CREATING A UNION MART ACCOUNT AND/OR USING THE SERVICES, YOU ARE CONSENTING TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS AGREEMENT, DO NOT USE OUR SERVICES.

USE OF SITES AND/OR SERVICE

Overview

UNION MART and the services provided (“Service”) are maintained and operated by UNION MART LTD COMPANY REGISTRATION 08384155 (“us”, “we”, “our”, “the Company”). In the context of this agreement, “UNION MART LIMITED”, shall mean UNION MART and the UM website.

If you breach any of the Terms in these Terms of Service (“Terms”), your authorization to use UNION MART automatically terminates.

We may revise these Terms of Service at any time and you agree to be bound by the revised Terms. Any modification will become effective when it is first posted to UM Website

Where we modify the Services or we modify these Terms, we will tell you a reasonable amount of time in advance of any modifications that will disadvantage our users or limit the access or usage of Service. Your continued use of the Services after the effective date of any such modifications means that you agree to the Service or the Terms as modified.

For modifications to the Terms or to the Service that we need to make to meet security, safety, legal or regulatory requirements, we may not be able to notify you in advance but we will let you know as soon as possible.

You may stop using the Service at any time. Your continued use of the UM website after the effective date of any modifications to the Terms or the means that you agree to the Terms as modified. We may notify you by either posting a new version of this Term of Service, notifying visitors on unionmartlimited.co.uk that a new version has been posted, or by e-mail to the last known address on file. You can send e-mail with any questions related to these Terms of service to support@unionmartltd.co.uk

Under this agreement, “Services” shall mean any of the Internet based or other services offered by the Company, including, but not limited to, those listed at the bottom of this Agreement, whether through a website owned or controlled by the Company, through a social networking system, a mobile application, on your mobile phone or otherwise. “User Contributed Content” shall mean each and every item of content or other material (whether images, links, documents, text, writings, photographs, graphics, videos or files) uploaded by a user through the Service or otherwise integrated into the Service by a user. “User Created Items” shall mean any intellectual property created by a user as part of his or her use of the Service.

Use of the Site – What Union Mart Limited Provides

The Company grants to you a non-exclusive, non-transferable, revocable limited license to use the Service and related software and to display the results of such Service. You agree not to copy or distribute the content of the Service except as specifically allowed in these Terms. You also agree that you have no right to access, view or alter any source code or object code of the Company.

The Company grants you a limited revocable license to post a copy of your User Created Content, on your own personal web site or on a third party web site that complies with all applicable laws and these Terms of Service.

Finally, the Company reserves the right to discontinue the Service or to change the content of the Service in any way and at any time, with or without notice to you, without liability.

Use of the Site – Your Obligations

You represent and agree that:

you are able to enter into this agreement. You have the right, authority, and capacity to enter into the agreement represented by these Terms and to abide by all of the terms and conditions of these Terms;

the union mart service requires all persons to be at least 18 years old before they create an account / purchase an product.

you will be bound by any additional rules or policies published within or with respect to any application (“app”), forum, contest, or game provided in the Service;

except as expressly permitted, you will not copy, redistribute, publish or otherwise exploit material from the Service without the express prior written permission of the Company;

any User Created Items is your original work and your contribution to the User Created Item does not violate any third party’s privacy rights, publicity rights, copyrights;

or other intellectual property rights. You agree to pay all royalties, fees, and any other amounts with respect to your contribution to User Created Item;

you have the right to display each and every item of User Contributed Content which you have released through the Service, including the right to display all copyrights, trademarks, trade names and similar intellectual property;

you do not rely on the Company to monitor or edit the Service;

the Service may contain content which you find offensive and you waive any objections you might have with respect to viewing such content.

Account Information. You must ensure that your account information (the information you provided when you registered for Union Mart Limited) remains current, complete, accurate and truthful. All Union Mart accounts are non-transferable, and any rights to them terminate upon the account holder’s death. You can change or correct your account information at any time by logging into your Union Mart’s account.

You are responsible for all activity that happens on or through your account. To protect your account, keep your password confidential. Do not reuse your account password with other services. Without prejudice to your statutory rights, if you forget your password and otherwise cannot validate your account to Union Mart Limited, you acknowledge and agree that your account may be inaccessible to you and that all data associated with the account may not be retrievable.

INTELLECTUAL PROPERTY RIGHTS

Your rights

You retain full ownership to your content (“User Content”). By “User Content” we understand both, the stuff you upload on the UM website (“User Contributed Content”) and the content you generated/published on the UM website (“User Created Content”). Union Mart Limited does NOT claim ANY ownership rights in the text, files, images, photos, video, sounds, musical works, works of authorship, or any other materials (“User Content”) that you post on Union Mart Limited. We do, however, need you to grant us certain rights in the “User Content”, so that we can incorporate such “User Content” in our services. Without such rights, we may be violating copyright and other laws by storing, posting, backing up and allowing the download of User Content on or through Union Mart Limited. By displaying or publishing any content on or through the UM website, you hereby grant to Union Mart Limited a non-exclusive, fully paid and royalty-free, worldwide, limited license to use, modify, delete from, add to, publicly perform, publicly display, reproduce and translate such content, including without limitation distributing part or all of the Site in any media formats through any media channels, except content not shared publicly (“private”) which will not be distributed outside Union Mart Limited

Copyrights.

The materials found on the Site are protected by United Kingdom and other copyright laws. The selection, arrangement and presentation of all materials (including information in the public domain), and the overall design of the site is copyright © 2018, Union Mart Limited. Permission is granted to view and print materials from the UM website for the non-commercial purpose of viewing, reading and retaining for reference. Any other copying, distribution, retransmission or modification of information or materials on this site, whether in electronic or hard copy form, without the express prior written permission of Union Mart Limited, is strictly prohibited.

Union Mart Limited Rights

All materials contained on the UM website are copyrighted by Union Mart Limited and protected to the maximum extent permitted by copyright laws and international treaties. No person is authorized to use, copy, or distribute any portion of the UM website including related graphics.

You do not acquire any ownership rights by using the Service, downloading material from or uploading material to the Service. Further, you agree not to copy, redistribute, publish or otherwise exploit material from the Service, except as expressly permitted herein, without the express prior written permission of the Company.

USER SUBMISSIONS, SITE SECURITY AND CONDUCT

Any Material you post publicly to the UM Website will be accessible to all users of the site (“Users”). We have incorporated all reasonable and commercially available measures to protect the site from unauthorized access. Any unauthorized commercial use of the Service is expressly prohibited. You agree to comply with all applicable local, state, national, and international laws and regulations and are solely responsible for all acts or omissions that occur under your user ID or password, including the content of the materials you post on the UM website. You must protect the confidentiality of your password, and you should change your password periodically. You are also responsible for the acts or omissions of any individual to whom you grant access—either intentionally or unintentionally—by sharing your user ID or password. Further, you agree not to:

upload, post or otherwise transmit any content that is adult in nature, such as any nudity in a sexual context, any content revealing exposed genitalia, or any content with adult themes;

harm minors in any way;

upload, post or otherwise transmit any material that promotes hatred towards groups based on race or ethnic origin, religion, disability, gender, age, and sexual orientation/gender identity;

upload, post or otherwise transmit any material that defames, abuses, harasses, stalks, threatens or otherwise violates the legal rights (such as rights of privacy and publicity) of others;

upload, post or otherwise transmit any material that constitutes a direct threat of violence against any person or group of people;

impersonate another person or entity, including, but not limited to, a Member or the UM website employee, to falsely state or otherwise misrepresent your affiliation with a person or entity;

upload files for the sole purpose of having them hosted by us and for use outside of a web site created using the Service;

promote or provide instructional information about illegal activities, promote physical harm or injury against any group or individual, or promote any act of cruelty to animals. This may include, without limitation, providing instructions on how to assemble bombs, grenades and other weapons or incendiary devices; harvest or otherwise collect information about others, including e-mail addresses, without their consent;

use the Service in connection with chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise);

create a false identity or forged e-mail address or header, or otherwise attempt to mislead others as to the identity of the sender or the origin of the message;

transmit through the Service any materials that are unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material of any kind or nature;

transmit any material that may infringe the intellectual property rights or other rights of third parties, including trademark, copyright, or right of publicity;

transmit any material that contains viruses, Trojan horses, worms, trap doors, back doors, Easter eggs, time bombs, cancelbots, netbots, or any other harmful or deleterious programs or scripts;

interfere with or disrupt networks connected to the Service or violate the regulations, policies or procedures of such networks;

attempt to gain unauthorized access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or any other means;

interfere with another User’s use and enjoyment of the Service.

Union Mart Limited reserves the right to terminate any account or user who has violated any of the above prohibitions.

NOTIFICATION OF CLAIMS OF INFRINGEMENT

You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. It is our policy to respond to clear notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”). In addition, we will promptly terminate without notice the accounts of those determined by us to be repeat infringers.

If you are a copyright owner and you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

NEWSLETTERS, DISCUSSION GROUPS, DISCLAIMER OF LIABILITY

Notices

Union Mart Limited may provide you with notices, including service announcements and notices regarding changes to these Terms, by email, in-app message, notifications on the website, or other reasonable means now known or hereafter developed. You consent to receive these notices by any and all of the foregoing means. You may not receive notices if you violate the Terms by accessing the Services in an unauthorized manner, and you will be deemed to have received any and all notices that would have been delivered had you accessed the Services in an authorized manner.

Newsletters

You may subscribe to our newsletter once you create an account. You can opt-out at any time from any email newsletter that you receive by clicking the Unsubscribe link. We will not send you any spam or off-topic emails. Most of our emails consist of product updates, new product info, notifications and special offers.

Discussion Groups

The Service may invite you to chat or participate in online forums, message boards or blogs and other functionality. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute or broadcast User Contributed Content to the Company and/or to or via the Service, including, without limitation, text, writings, photographs, graphics, comments, suggestions or personally identifiable information or other material (collectively “User Content”). Any material you transmit to the Company or otherwise through the Service will be treated as non-confidential and non-proprietary. All comments, feedback, suggestions, ideas, forum posts and other submissions (“Ideas”) disclosed, submitted, or offered to the Company in connection with the use of the Service or otherwise and any chat, blog, message board, online forum, text, email or other communication with the Company (“User Emails”) shall be the exclusive property of the Company. You agree that unless otherwise prohibited by law, the Company may use, sell, exploit and disclose the Ideas and/or the User Emails in any manner, without restriction and without compensation to you. For example, we may use User Content in a number of different ways, including displaying it on the Internet, reformatting it, incorporating it into other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms.

We do not control the Communications, information, or files delivered to discussion groups on the UM site and on other platforms. You understand and agree that we have no obligation to monitor the Site or the use of its Service. We may monitor or review some areas on the Site where you transmit or post materials as may be required for maintenance and upkeep. By transmitting any public communication to our Site, you grant us an irrevocable, non-exclusive, worldwide, perpetual, unrestricted, royalty-free license (with the right to sublicense) to use, re-use, reproduce, distribute, translate, publish, publicly display, publicly perform, modify, adapt, amend, edit, create derivative works from, incorporate into one or more compilations and reproduce and distribute such compilations, and otherwise exploit such communications, in all media now known or later developed. You warrant that you have the right to grant these rights to us. You also acknowledge and agree that any communications made to or by means of any forum on the Site are public. You acknowledge and agree that you have no expectation of privacy in any public communication, and no confidential, fiduciary, contractually implied or other relationship is created between you and us by your act of transmitting a public communication to the UM website. Furthermore, the Company is in no way responsible for the accuracy, integrity, completeness, quality, legality, usefulness, safety, and IP rights of any forum posts, commentary, ratings or compliments made by one user about other users or groups of users and has no responsibility to offer other users an equivalent opportunity to respond.

WE DISCLAIM ANY LIABILITY RELATED TO THE CONTENT OF ANY SUCH MATERIALS, WHETHER OR NOT ARISING UNDER THE LAWS OF COPYRIGHT, LIBEL, PRIVACY, OBSCENITY, OR OTHERWISE. YOU ACKNOWLEDGE THAT IT IS OUR POLICY TO COOPERATE WITH LAW ENFORCEMENT AGENCIES INVESTIGATING ILLEGAL OR IMPROPER ACTIVITIES RELATING TO THE SITES OR THIS SERVICE AND THAT WE RESERVE THE RIGHT AT ALL TIMES TO EDIT, REFUSE TO POST, OR TO REMOVE ANY MATERIALS, IN WHOLE OR IN PART, THAT IN OUR SOLE DISCRETION, ARE OBJECTIONABLE OR IN VIOLATION OF THESE TERMS.

Limited Rights

Nothing in the Terms affects any legal rights that you are entitled to as a consumer under the EU law which cannot be contractually altered or waived. If you reside in a European Union country, nothing in these Terms affects your right to rely on any applicable mandatory local law or choice of jurisdiction provision, that cannot be varied by contract. The European Commission provides for an online dispute resolution platform, which you can access here.

Other than a limited, personal, revocable, non-transferable, non-sublicenseable license to use the Premium Service, you have no right or title in or to any Virtual Goods appearing or originating in the Service, or any other attributes associated with use of the Service or stored within the Service.

The Company has the absolute right to manage, regulate, control, modify and/or eliminate such Virtual Goods as it sees fit in its sole discretion, and the Company shall have no liability to you or anyone for the exercise of such rights.

You acknowledge that if the Company believes that any items in your account were received in connection with any fraud or other unfair dealing, or if the Company decides for any reason or no reason at all that it is in the best interests of the Company, the Company may delete items from your account.

WARRANTY

Union Mart offer a 12 month warranty on all products used for private household use from the date of purchase. The use of products for commercial purposes “non private use” qualifies the purchaser to a 3 month warranty period.

Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster or other external causes or to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by person’s not authorised by Union Mart to provide service (not including standard periodic maintenance). The warranty is considered void if periodic maintenance has not been undertaken by a professional as per the manufacturer’s guidelines. An invoice to verify said service may be required.

Consumable components (and accessories) such as chains, carry bags, batteries, spark plugs, hoses, grinding discs, belts, cables, wheels, blades, brushes, pads, nets etc. are not covered once used or for damage caused by general wear and tear.

Until the nature of any fault is determined, the resolution Union Mart can offer may vary.

To assist with a quick resolution, photos will generally be required to be emailed. Once the fault/issue is clarified, we may offer replacement parts to the customer or where necessary, the item may need to be returned for repair of the fault/issue. All Union Mart warranties are provided under a “return to base” warranty. All transportation costs are the responsibility of the client however Union Mart undertake to seek the cheapest courier for the return to the client.

Once the fault/issue is clarified, Union Mart may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

Our goods come with guarantees that cannot be excluded under UK Consumer Law. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Should you wish to claim under the warranty on your item, please follow the process outlined in the “Return” section.

RETURNS

Returns are accepted in line with our warranty conditions.

Should you wish to return a faulty item, please email unimart@mail.com photos and/or videos of the item may also be requested to assist in the return process.

When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.

All returns, once received by Union Mart, are opened under the watchful eye of CCTV and this footage may be used to determine the condition in which the item was packed/returned. Failure to ensure secure packaging may invalidate any warranty claims or refunds.

Returns require a “Returns Form” which is supplied by Union Mart LTD. This will be provided in digital format to the customer upon return-request and is required as reference to the returned item. Returns without a “Returns Form” will cause delay and could affect the returns procedure.

Should Union Mart Ltd agree to pay for the return postage, this will be by the cheapest possible method of return, as advised to the client by Union Mart.

Freight arrangements vary depending upon the time that has expired since purchase.

Within 14 days of the customer receiving the item, Union Mart may provide details allowing return of the item at no charge to the customer (where freight costs apply). Where the item was collected from our warehouse, the buyer is responsible to return the item at their expense. Following this 14 day period, the customer is responsible for the cost of returning the goods.

If the item is to be returned to the client, the outcome of the inspection should take no longer than 8 business days from the date the item is received by our service department (times may vary).

While most spare parts are stocked in the UK, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.

14 DAY RETURNS

If your item was purchased in error, or you’ve simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:

The Item must be returned within 14 days of you receiving it. All relevant returns information will be provided at this time.

The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)

The item is securely packed to ensure it is received in original and re-saleable condition.

The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received

Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

Handling fees will apply, to be deducted from the refund provided: £4.50 (0-25kg) or £9.99 (over 25kg).

If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount.

If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.

If you wish to take up this offer, please send us an email stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond to your email and, if applicable, issue you a Return Authorisation. All other relevant information will be given to you at this time. Union Mart will not accept the return of any item/s without prior approval.

BUGS AND ISSUES

The Services licensed under Union Mart Limited network sites are tested over and over by our QA team; however it may not function correctly, it may have functional, conceptual and/or documentation bugs and issues. In these case, the UM website (Union Mart Limited) will try to fix the bugs, issues and errors found and will supply the buyer with working updates.

SYSTEM AND NETWORK SECURITY

Violations of system or network security are prohibited, and may result in criminal and civil liability. We will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected. You must take reasonable security precautions in light of your use of the Service. You are solely responsible for any breaches of security affecting the servers under your control.

LINKS TO OTHER WEBSITES

Union Mart Limited may contain links and pointers to other websites that are maintained by third parties. Such links do not that we endorse these third-party sites or any materials they contain. Of course, we do not control, and thus are not responsible for, the availability, accuracy, privacy policy, or currency of such third-party sites or any information, content, products or services accessible from such third-party sites. Union Mart Limited will have no liability to any entity for the content or use of the content available through such hyperlink.

3RD PARTY PAYMENT PROCESSOR AGREEMENT

Payment processing services for customers are provided by Worldpay, Paypal and are subject to the all Worldpay and Paypal Connected Account Agreement, which includes the both Worldpay and Paypal terms of Service. By agreeing to these terms or continuing to operate as a customer on the UM website, you agree to be bound by the terms of service, as the same may be modified by Worldpay or PayPal from time to time. You agree to provide Worldpay or PayPal with accurate and complete information about you and your business, and you authorize Union Mart Limited to share it and any transaction information related to your use of the payment processing services provided by either Worldpay or PayPal.