POSTAGE & DISPATCH
After payment is cleared 98% of all items are dispatched the same or within one business day, however please allow 5-10 business days for it to arrive. Your item will be sent via courier or Royal Mail depending on its size and weight.
Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours without special arrangement and the appropriate charges involved.
Where goods are sent through Royal Mail, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.
A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
Please be aware that PO Boxes are not accepted as a delivery address.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
The courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
Union Mart offer a 12 month warranty on all products used for private household use from the date of purchase. The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.
Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by Union Mart to provide service (not including standard periodic maintenance).
Consumable components (and accessories) such as chains, carry bags, batteries, hoses, grinding discs, belts, cables, wheels, blades, tubs, pads, nets etc. are not covered once used or for damage caused by general wear and tear.
Until the nature of any fault is determined, the resolution Union Mart can offer may vary. To assist with a quick resolution, photos will sometimes be required to help identify the issue. Where necessary, the item may need to be returned to determine fault/issue. Once the fault/issue is clarified, Union Mart may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
To assist with a quick resolution, photos will generally be required to be emailed. Once the fault/issue is clarified, we may offer replacement parts to the customer. Where necessary, the item may need to be returned to repair the fault/issue. The buyer is responsible for returning the goods for repair (see RETURNS for more info). Once the fault/issue is clarified, Union Mart may fit replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Our goods come with guarantees that cannot be excluded under the UK Consumer Law. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.
Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please email unimart @mail.com Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.
Should Union Mart Ltd agree to pay for the return postage, this will be by the cheapest possible method of return, as advised to the client by Union Mart.
To enable Union Mart to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Within 14 days of the customer receiving the item, Union Mart may provide details allowing return of the item at no cost to the customer (where freight costs apply). Where the item was collected from our warehouse, the buyer is responsible to return the item at their expense. Following this 14 day period, the customer is responsible for the cost of returning the goods.
If the item is required to be returned, the outcome of the inspection should take no longer than 8 business days from the date the item is received by our service department (times may vary).
While many spare parts are stocked in the UK, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.
14 DAY RETURNS
If your item was purchased in error, or you’ve simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:
The Item must be returned within 14 days of you receiving it. All relevant returns information will be provided at this time.
The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
The item is securely packed to ensure it is received in original and re-saleable condition.
The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received
Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
Handling fees will apply, to be deducted from the refund provided: £4.50 (0-25kg) or £9.99 (over 25kg).
If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required
If you wish to take up this offer, please send us an email stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond to your email and, if applicable, issue you a Return Authorisation. All other relevant information will be given to you at this time. Union Mart will not accept the return of any item/s without prior approval.
The warranty claim may not be accepted in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. In these instances, where freight costs were incurred by Union Mart to return your item for inspection, reimbursement to Union Mart may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer’s expense. Freight cost not to exceed original freight cost. Where the item was purchased with free postage, freight costs are to be set at 20% of the item cost. Payment is to be made to Union Mart within 14 days of being notified of warranty rejection. Storage fees to apply beyond 7 days at 5% per week of the original product cost until the credit expires. Where money is owed to Union Mart for repairs and/or postage, Union Mart is entitled to hold onto the item until payment is made.
Our goods come with guarantees that cannot be excluded under the UK Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
TERMS OF SALE
Products sold by Union Mart are not intended for use where fail-safe operation is required. As with any electronic or mechanical product such as an automobile, aircraft, computer or consumer good, there is always a small chance of a technical issue that needs to be repaired or may require replacement of the product or a part. If the possibility of such failure and the associated time it takes to rectify could in any situation inconvenience the user, business or employee, or could financially affect the user, business or employee then the product is not suitable for your requirements. This product is not for use where incorrect operation or a failure of any kind, including but not limited to a condition requiring product replacement, service by a technician or replacement of parts could cause a financial loss, loss of employee time or an inconvenience requiring compensation. Union Mart does not offer additional discounts on large orders of a single item or on large orders of many individual items. In addition, we reserve the right to limit quantities on orders placed by the same account, on orders placed by the same credit card, and on orders that use the same billing or shipping address. We will notify you if such limits are applied. Union Mart reserves the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them. These Terms and Conditions shall apply to sales of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred to, offered or relied on by the Buyer whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer, unless the Buyer specifically states in writing, separately from such terms, that it wishes such terms to apply and this has been acknowledged by the Seller in writing.
All Rights Reserved – Union Mart Limited